Iâ€™ve had little time this week to do much more than walk from shop to shop and complain. It feels as though Iâ€™ve spent more time dealing with idiot sales people than I’ve dealt with computer problems â€¦ and thatâ€™s saying something. To date, I have crashed 4 computers and owned 6. The head count for idiotic counterjumpers is incalculable!
One High Street chain in particular (the name of which is more in keeping with hot spicy food than electrical appliances) earns my eternal scorn and criticism for their less than helpful customer service â€“ on more than one occasion â€¦
An Undertaking of no Hope!
I have had grounds to complain a few times just lately and all for the same reason. It seems that I am asking too much of retail staff in Cambridgeshire stores!
Now, donâ€™t get me wrong, I enjoy a good set-to every now and again. Itâ€™s what separates me from the powerless. But of late itâ€™s been damn near everyday â€“ and everything I attempted to purchase!
I mean, far be it from me to overstretch the little dears whose job it is to serve the customer or, dare I suggest it, even know a little about the product they are supposed to be shifting.
But it appears that I am asking too much of the young counterjumpers of today to be familiar with their own stock or able to make change without counting on their fingers.
For instance, I set myself the task of buying a new digital camera since my previous model had all but given up the ghost. Well, actually I fear it was more that I had downloaded a corrupt file and somehow in doing so I deactivated my camera â€¦ either way I was left camera-less and in need of a replacement.
Wouldnâ€™t you think that such a mission would be rudimentary â€“ what with todayâ€™s glut of all things technical, electronic and digital on the market? Did you know that there are actually digital toothbrushes in the stores? Evidently if you programme the bionic contraption to remember your preferences for dental maintenance, you are guaranteed a consistent cleaning routine twice a day! How bloody bone idle do you have to be to rely on a machine to memorize the amount of pressure to apply, which direction to brush in first or for how long? And who was complaining about the manual toothbrush so much that this gratuitous species was invented?
But Iâ€™m getting off the point â€¦
Anyway, while in conversation with a particular lad concerning said camera, I began to notice a lack of confidence when I asked him the simplest of questions like, whether one brand used rechargeable batteries or cell batteries.
Now, I donâ€™t wish to imply that the kid is stupid but obviously heâ€™ll never be NASA material.
Now, I donâ€™t wish to imply that the kid is stupid but obviously he’ll never be NASA material. Furthermore, for me to recognise someone elseâ€™s lack of technical proficiency is rather like President Blair recognising a lie (see â€¦see how I worked that in there? Iâ€™m not even talking about politics and I managed a dig â€¦ I know, itâ€™s a gift).
To demonstrate my incompetence â€“ it recently took a computer technician four tries before I was able to identify what driver my CD was trying to install into, onto, whatever, and I only had two choices. And Iâ€™m not even sure now that that was his question! Unfortunately for Mr. Technician his troubleshooting was being done via the telephone so he was stuck with me until I finally established what he was talking about. Clearly I am not what you would call scientifically minded! However, Iâ€™m practically a computer geek compared to this no-hoper working in a popular High Street electrical store. In the end I decided to forgo all dealings and try another retailer. To cut a long story short, three “another retailer” later and I was still without a camera.
This same pattern was repeated two days later when I attempted to exchange a lamp. The bright spark (pun intended) at the counter asked what was wrong with it once the item was debagged and sitting in front of her. I replied that the fault was that it didnâ€™t light up â€¦ the bulb â€¦. you know, that roundish thing inserted at the top bit (for a split second, I couldâ€™ve sworn she didnâ€™t know it was a lamp). Bless her, she eventually unfurled her confused brow and managed to ask if I had tried a different light bulb. Her insightfulness would have held a lot more weight had she not been staring at the plug with utter bewilderment! Needless to say, my answer was less than Christian!
What is it with sales people? I mean, it isnâ€™t as though I went into a bakery and expected them to clean my shoes.
What is it with sales people? I mean, it isnâ€™t as though I went into a bakery and expected them to clean my shoes. I didnâ€™t arrive at the electrical goods store and ask that someone comb my hair! But I might as well have on both occasions. And what exactly does their training consist of if not product awareness and customer management?
These days itâ€™s almost a regular occurrence for a large retail outlet to go bust â€¦ And Iâ€™m beginning to think it has a lot more to do with the dopes they hire than the needless contraptions theyâ€™re trying to sell!