It would appear that ‘Every little hurts’ when it come to Tesco helping it’s needier shoppers.
The route to Ely’s Tesco supermarket in Angel Drove ceased operation on January 17th of this year. Tesco claims that ‘due to declining usage’. But those who rely on it say this is not the case.
When Tesco moved from it’s Broad Street premises (also relocating it’s popular Market Street Home and Wear store a few years later) to it’s larger store in Angel Drove, Tesco always maintained it would provide a free bus shuttle for those without access to transport. The majority of people who use it are elderly and don’t have their own transport.
If people are not using the service it would be reasonable to declare it is because they don’t know it is there!
Ely Online is not totally won over by the company’s argument that the bus was not being used. If people are not using the service it would be reasonable to declare it is because they don’t know it is there! When Ely Online spoke to some of it’s customers at the store many were unaware that there was a free bus service running.
Surely Tesco, with all the money it is making, can afford it. They are not going to save that much are they?
Tesco would not release details about how many people used the service or how much it cost to run.
If you wish to complain to Tesco you can do so by writing to Tesco Customer Service, PO Box 73, Baird Avenue
Dryburgh Industrial Estate, Dundee, DD1 9NF.